A short list of what the myABC Support Portal can be used to accomplish is listed below. These items include, but are not limited to:
1.) Request assistance with resetting the password to your myABC account
2.) Request permission to move a College-owned PC
3.) Request IT assistance with any supported application, program or system
4.) Request access to College-owned data or services
5.) Access myABC Resources such as your myABC Email, Google Drive, the myABC Portal (JICS), and more!!!
Once you click “Request IT Assistance“, you will be taken to a form. The form is displayed in the image below:
2. Enter your myABC account name or student ID number in the area of the form where it is requested. If your student ID number WAS A1234567, simply enter the number WITHOUT ANY LETTERS. If you are an employee, simply enter your myABC account name (Firstname.Lastname) in this field.
Once you have completely filled out the form to your liking, click the ‘Submit’ button to send this information to the myABC Support Team. Once you click ‘Submit’, your issue will be assigned a ticket number as you create your support request. This ticket number will be emailed to you using the email address you provided at the beginning of the process. Here’s an image of what the Support Portal looks like once you’ve submitted your request.