As demonstrated in the above image, there are three (3) questions asked via this form. These questions will provide us with the minimum amount of information needed to validate your enrollment/employment, and will allow you to describe the nature of the issue you’re requesting assistance with. Here’s an explanation of the questions listed on the form:
1. As specified on the form and in the above image, please select the best category that fits the nature of your request. For instance, if you need the password to your myABC account reset, please select “Password” from the list of categories.
2. Enter your myABC account name or student ID number in the area of the form where it is requested. If your student ID number WAS A1234567, simply enter the number WITHOUT ANY LETTERS. If you are an employee, simply enter your myABC account name (Firstname.Lastname) in this field.
3. Provide a DETAILED description of your issue. This is your opportunity to describe (hopefully, in complete detail) the issue you’re experiencing, and what you need our assistance with. Please feel free to use this area to provide us with as much detail as possible concerning your issue. Feel free to leave contact information (phone number, alternative email address, etc.) in this area of the support request.
ADDED BONUS: If you need to, you can upload a file (image, document, etc) to your support request. While this step isn’t a requirement, any images or additional information that would assist us in resolving your support request would be greatly appreciated, and can possibly speed up the resolution of your issue!Once you have completely filled out the form to your liking, click the ‘Submit’ button to send this information to the myABC Support Team. Once you click ‘Submit’, your issue will be assigned a ticket number as you create your support request. This ticket number will be emailed to you using the email address you provided at the beginning of the process. Here’s an image of what the Support Portal looks like once you’ve submitted your request.